SHOK Electron Electric Scooter Error Codes
February 13, 2023
In the rare occurrence of scooter malfunction, an error code may be displayed on the scooter control panel. The table below lists potential error codes, their descriptions, and possible solutions when troubleshooting.
| Error Code | Description | Solution |
|---|---|---|
| E0 | Brake Error | Check the brake handle and brake line, if damaged replace it. |
| E1 | Communication Error | Check the controller connection, if damaged replace it. |
| E2 | Hall Line Error | Motor Hall line is loose, out of order or internal Hall sensor is damaged. Check the connection cables, if damaged replace it. |
| E3 | High Temp Protect | Scooter temperature is too high. Turn off the scooter and let it rest to cool down. If the problem persists, check the controller, and replace it if necessary. |
| E4 | Controller Error | Check the controller connection, if damaged replace it. |
| E5 | Battery Low Voltage | Battery undervoltage, charge it first, if still non-operational, replace the battery. |
| E6 | Motor Stuck | Check the controller, if damaged replace it. |
| E7 | Accelerator Failed | Speed out of control, check the accelerator, if damaged replace it. If accelerator is working normally, check the controller. |
| E8 | Over Current Protect | Electric current exceeded. Turn the scooter off, and turn on several minutes later. If still non-operational, replace the mainboard. |
| E9 | Over Voltage Protect | High voltage from the battery to the controller. Turn the scooter off, and turn on several minutes later. If still non-operational, check the battery and controller, and replace if necessary. |